Terms of service

These terms apply to your use of MyPetAway, operated by MyPetAway (“we”). By creating an account or using the service you agree to them. If you use the service for a business, you agree on behalf of that business.

What the service is

MyPetAway is software. Boarding businesses use it to manage bookings, care, communication and billing; pet owners use it to deal with those businesses. We are not a party to any agreement between a business and its clients, and we don't provide, supervise or guarantee pet care. Each business is responsible for its own services, prices, policies, agreements with clients, and compliance with the laws that apply to it.

Accounts

• Give accurate information and keep your password secure. You are responsible for activity under your account.
• Business owners are responsible for the staff they add and the permissions they give them.
• Tell us promptly if you think your account has been used without permission.

Acceptable use

Don't use the service to:

• break the law or infringe anyone's rights;
• upload content you have no right to share, or that is harmful, abusive or misleading;
• access data that isn't yours, probe or disrupt the service, or get around its security or plan limits;
• send unsolicited marketing through the service, or use its email to send spam, phishing or anything else people haven't asked for.

Your content

You keep ownership of what you put into the service: pet profiles, photos, messages, records and so on. You give us permission to store, process and display it only as needed to run the service for you and the people you share it with. Businesses are responsible for having the right to record and share information about their clients.

How we handle personal information is described in our privacy policy.

Email

Plans that include email give a business addresses at its own name on our domain. Businesses are responsible for what they send and for having a proper reason to write to the people they email. There is a daily limit on how many recipients a business can email (set by its plan), and we pause a business's sending, and may keep it paused, if many of its messages bounce or are reported as unwanted. Mail is held on our mail server on the business's behalf; we don't guarantee that every message sent or received is delivered, since that also depends on other people's mail systems. Mail programs connect with passwords created in the service, which a business should keep private and cancel when a device is lost.

Plans and payment

• Businesses can use a free plan that covers their business details, branding and public page. Other features are available on paid plans; what each plan includes is shown in the app.
• Fees for paid plans, and any changes to them, will be shown before they apply. You can stop using a paid plan at any time; unless the law requires otherwise, fees already paid aren't refunded.
• The service does not process payments between businesses and their clients and never holds their money. Payments are made directly between them and recorded in the app. A business may connect its own payment processor (such as Square or Stripe); card payments are then made on that processor's checkout page, under its terms, straight to the business.
• Pet owners can use the service free of charge.

Availability and changes

We work to keep the service running and your data safe, including nightly backups, but we can't promise it will always be available or free of errors. We may change or improve features. If we discontinue the service, we will give reasonable notice and a way to export your data.

Suspension and closing accounts

You can stop using the service at any time and ask for your account to be deleted. We may suspend or close an account that breaks these terms or puts the service or others at risk; where reasonable we will warn you first and let you export your data.

Disclaimers

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement. Information about pets, care and health in the service is entered by owners and businesses; we don't check it, and it is not veterinary advice.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us for it in the twelve months before the claim, or US$100 if that is greater. Nothing in these terms limits liability that can't be limited by law.

Indemnity

If you use the service for a business, you agree to cover our reasonable costs from claims by your clients or others that arise from your services, your content, or your breach of these terms.

Changes to these terms

We may update these terms. We will change the date above and tell you in the app before significant changes take effect. Continuing to use the service after that means you accept the updated terms.

Contact

Questions about these terms: the contact details on this site.